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The transaction usually requires less than two business days
for personal banks an less than 3 business days for credit
unions. Occasional delays may occur outside of our
control.
NO. If you have a questions the person on the account must
call Customer Service.
Processing limits are set in accordance with certain
criteria. Merchants can contact Customer Service with their
request for increase. Based on information in our system,
Customer Service will take the request and advise the merchant
of the procedure in their special
instance.
Highest ticket limits are set in accordance with certain
criteria. Merchants can contact Customer Service
with their request for the increase. Based on information in our
system, Customer Service will take the request and advise the
merchant of the procedure in their special
instance.
Merchants can go to their local business supply store and
ask for credit card slips or ebay and www.gbfrank.com
Welcome packages are mailed the day after the merchant
account is approved. If you have not received your Welcome Kit
within 5 days of that date, contact Customer Service
(866)253-2227 and tell them you still do not have your Welcome
Kit. We will need to verify our mailing
address.
You can obtain your Merchant PIN by call in
(866) 258-7095 with your social security number. Please note you must have the
Social Security number for the primary owner that is listed on
the application.
Your settlement fee is the discount rat you agreed to on
your merchant application.
A copy of our Terms and Conditions is included in your
Welcome Kit. Applications are processed via mail, fax and phone.
You may also pull Terms and Conditions from this
website.
Please call or email
Customer Service with your request. Only the person who opened
the account may request the account to be
closed
Visa and MasterCard rules state that each location must have
their won merchant account. Different types of business and
different location are two reasons for having separate
accounts.
Call Customer Service to have your processing verified. Be
prepared with your checking account information for
verification. Customer Service will research your
problem.
Merchants can earn a $20.00 referral fee based on the
following:
-
New Merchant calls Customer Service and applies over the
phone, giving information about the referral, such as person's
name and/or business name. It is recommended that referring
merchant be present to help make sure Customer Service can find
the referring merchant, but not necessary.
-
New merchant then pays their set up fee - by check,
credit card or ACH.
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New Merchant then processes at least one
transaction.
As soon as the new merchant processes their first
transaction after the set up fee has been received, an ACH for
$20.00 will be processed to the referring merchant's checking
account.
Checking account changes must be in writing from the owner
of the record. Please fax the request with a copy of a voided
check to (866)258-0699. Please allow 7 days for any changes to
take affect. In the meantime, do not close your previous account
in case transactions and deposit are in process. Anything in
process will not be changed, but will continue to go to the old
account.
Visa and MasterCard rules are very strict and this is not
allowed. Any merchant that charges their own card faces fins and
termination of their merchant account. Charging the merchant's
own card is circumventing cash advance rules. The only exception
is a merchant may do a test transaction to their own card for
less than $5.00 to make sure money gets deposited to their
account. A test transaction is recommended since transactions
take so many steps to get the deposit generated.
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